ABOUT US
We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.

We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.

As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe's Fastest Growing Companies, 2025.

Want to be a part of a team that’s shaping the future of health and wellbeing?
We'd love to have you!

THE ROLE
We are seeking proactive and customer-focused individuals to join our pool of out-of-hours Customer Support Assistants, who provide evening and weekend support to our global customers. In this role, you will handle customer queries across email, social media and chat, ensuring timely and high quality resolutions. You will manage all interactions through Gorgias - our CS ticket management system, and resolve issues including subscription and order queries, manage returns and shipping claims, update key operational spreadsheets, and ensure accuracy in returns and order fulfilment.

This role would be suitable for 18+ students/recent graduates looking for an opportunity to gain valuable experience in a purpose-led, fast-growing e-commerce business

Please note:

+ This role will require the employee to work evenings/weekends (exact working hours to be confirmed)

+ The successful candidate will be trained at our offices in Lewes and the rest of the role to be carried out remotely.

+ Depending on the successful candidate this role would be a part-time contract for approximately 8-16 hours per week.

KEY RESPONSIBILITIES

Reporting to a Senior Customer Support Assistant, you will:

+ Answer email, social media & chat queries quickly and accurately.

+Communicate regularly and clearly via email/social with customers who have an on-going query/problem.

+ Use our CS ticket management system Gorgias to ensure transparency and tracking on all queries.

+ Update orders and subscriptions, and manage replacements/returns queries.

+ Keep relevant spreadsheets updated Google Drive.

+ Provide regular feedback to the Senior Customer Support Assistant on common queries, and ideas for improvements

WHO YOU ARE

To be successful in this role, you will need the following skills / knowledge / experience:

+ Strong customer service and communication skills, both written (email, social media) and verbal (with teammates).

+ Fast learner - able to get up to speed with a variety of tech platforms quickly, with a good knowledge of managing data via Google Sheets and a proactive approach to problem solving.

+ Highly organised with excellent time management, a strong work ethic, and excellent attention to detail

+ Collaborative and open to feedback, always striving to deliver better service.

+ Proficiency in e-commerce platforms such Gorgias and Shopify (full training will be given).

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:

+ Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.

+ Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values

+ High Performing - Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.

+ Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.

WHY JOIN US

Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose - working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back % of all sales towards helping environmental partners, so we can work together towards a better future for our planet.

At Ancient + Brave you’ll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.

We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).

We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested (so no pharma, weapons or other ethically questionable investments).

Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high-quality care whenever you need it most.

Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.

Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase.

In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.

We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund-raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.  

An important note on our ways of working…

As a fast-paced scale-up, we’ve found that spending time together in person is hugely beneficial to the way we’re needing to communicate, collaborate and drive the business forward. We’ve worked hard to make our new HQ (a beautiful riverside office situated in Lewes, East Sussex) an inviting and friendly environment for all of our team members and we expect any new joiner to be in the office full time.

We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.